The allotted number of revisions is determined by the selected package, and clients may request revisions in accordance with their package specifications. Our commitment is to deliver top-notch services, and we will continue revising until your requirements are met. No extra charges apply if design concepts remain unchanged, and revised designs will be delivered within 48 hours. Any alterations requested after finalizing designs will be treated as a new order and billed separately.
Our refund policy becomes void if a special package is chosen, the primary design concept is approved, revisions have been requested, or the cancellation is unrelated to the company. Refunds won't be processed if there has been no contact with the company for more than two weeks, company policies have been violated, or other designers have been approached for the same project. Certain conditions, such as a complete design change or a refund request after 15 days from the purchase date, are non-refundable. Services like Social Media, SEO, Domain Registration, and Web Hosting are not eligible for refunds. The money-back-guarantee applies only if the initial designs are entirely rejected by the client.
To initiate a refund, reach out to us via our Toll-Free Number, Live Chat, or Email. Upon receiving your refund request, we will promptly respond and initiate the process after completing the required analysis. Post-refund, you forfeit any rights to use the designs as they become the sole property of Stellar Labz .
We aim to meet your requirements by ensuring our designers deliver well-researched and crafted designs. Our 100% satisfaction guarantee is supported by an unlimited revisions policy, striving to exceed your expectations and continuing revisions until you are entirely satisfied.
The complete order will be sent to the specified account on the date mentioned in the Order Confirmation, along with a confirmation email. Turnaround time varies according to the package, with a minimum of 2 business days. Urgent orders can be addressed by contacting our customer support team.
We maintain records of finalized designs to provide the exact file in case of any misplaced order.
Our customer support is available 24/7 to address concerns and queries, ensuring our team is responsive and available at all times.
Stellar Labz will not be responsible for any communication conducted via platforms other than "...@stellarlabz.com" or any numbers not provided by us. Damages caused due to other contact details not provided by us are not our responsibility. We take full responsibility for all information communicated through our official domains.